Every medium arrives with its own story. Below are a number of recoveries as they actually happened — make, damage, result and turnaround. We leave out the names.
Seagate Barracuda 2 TB (3.5" HDD)
98%Architecture firm
Problem
clicking read/write head after a fall
What we did
replaced the read/write head in the cleanroom and read the drive sector by sector
Turnaround
3 working days
Samsung 970 EVO Plus 1 TB (NVMe SSD)
100%Video production company
Problem
no longer recognised after a sudden power failure
What we did
patched the controller firmware using specialised hardware tools and created a physical image
Turnaround
2 working days
Synology DiskStation, 4 drives (RAID 5)
95%Accounting firm
Problem
two drives failed at the same time, volume crashed
What we did
physically repaired one damaged drive and virtually reconstructed the RAID array
Turnaround
4 working days
SanDisk Extreme Pro 128 GB (SD card)
100%Wedding photographer
Problem
accidentally formatted during a photo shoot
What we did
ran deep RAW scans on the memory and manually rebuilt the file structures
Turnaround
1 working day
Western Digital My Passport 4 TB (external USB HDD)
92%Private individual
Problem
enclosure dropped, USB port broken off, damaged sectors
What we did
soldered a SATA interface directly onto the PCB to bypass the USB bridge
Turnaround
3 working days
Apple MacBook Pro M1 512 GB (soldered SSD)
100%Graphic design studio
Problem
water damage to the logic board, device would no longer power on
What we did
repaired the logic board at component level to temporarily boot the Mac for a direct backup
Turnaround
5 working days
Kingston DataTraveler 64 GB (USB stick)
89%Law firm
Problem
physically bent, connector broken off
What we did
desoldered the NAND memory chip and read it directly with a chip-off reader
Turnaround
2 working days
QNAP TS-873U, 8 drives (RAID 6)
82%Logistics company
Problem
ransomware attack, partially encrypted and damaged files
What we did
scanned unallocated space and reconstructed shadow copies from the untreated blocks
Turnaround
6 working days
Toshiba DT01ACA 500 GB (SATA HDD)
99%GP practice
Problem
extremely slow, freezing when opening folders (bad sectors)
What we did
throttled the read speed in software and bypassed the damaged zones with specialised hardware
Turnaround
1 working day
Crucial MX500 2 TB (SATA SSD)
100%Online shop / e-commerce
Problem
"busy state" bug, drive hangs in an internal loop and does not respond
What we did
activated safe mode via the management diagnostic port and performed a firmware reset without data loss
Turnaround
2 working days
Have a medium in trouble?
The standard diagnosis takes two working days. You then receive a fixed price in advance, under no cure no pay. Also see our hard disk recovery in Belgium or RAID data recovery. Call +32 497 22 11 00 or register your medium online.